Vanilla Sugar Wax Melts

How many bears do I get and how long do they last?

How do I get started melting?

We recommend starting with 1-2 bear in our Outlet Warmers, 2–3 in our Signature or Mod Warmers, and 5-8 in our Mod Max Warmers. Mixing melts is highly recommended! Our rule of thumb is typically to melt 2 bears at a time for 8 hours of scent time, giving you more value and "melt mileage" than other brands.

How strong are the scents?

Scent sensitivity varies so greatly from person to person.  We do load our melts with the highest amount of fragrance oil possible, because we want your melts to last longer and travel further! This is also why our core shape is the bear- the smaller size allows for great “portion control.” If you are concerned about scent strength and it being too strong, just start with 1 bear and “take it from there.”

What are the ingredients in your wax melts?

All-natural soy wax, phthalate-free essential oil-infused fragrance oil, dye.

Are your wax melts safe to use around kids? 

Yes, our soy wax melts are safe to use around children so long as they are being used for their intended purposes. In addition to making all of our wax melts with natural ingredients, we also proudly make our wax melts paraffin and phthalate-free!

For more information please see a complete list of all FAQ's on our page here. 

Shipping

Orders are shipped out from our warehouse located in Hillsborough, NC within 1-3 business days after being placed.

Warranty

Warmers:  Happy Wax warrants your new warmer to be free from defects in materials and workmanship under normal household use for a period of one year (365 days) from the date of purchase.

Warmer Bulbs:  Happy Wax warrants your new warming bulbs to be free from defects in materials and workmanship under normal household use for a period of 90 days from the date of purchase

What does this warranty cover?
During the warranty period, the original manufacturer will replace the product or parts at no charge to the customer.

What is not covered by warranty?
Accidental damage
Abuse
Neglect
Connection to incorrect voltage or power supply
Attempted repair
Loss or theft

Returns & Replacements

If you are having issues with our products or are not happy with a purchase, please contact us via Email at hello@happywax.com (M-F, 9am-5pm EST) and we will work to ensure that you are 100% satisfied. It's the Happy Wax way! 

Refunds or replacements are offered within the first 30 days of purchase. After 30 days, only replacements will be available.

Happiness Guarantee 

• The Happiness Guarantee is valid for 15 days after delivery.

• Collection Packs are not eligible for full replacements. However, single pouches within a Collection Pack may qualify for replacement at the discretion of Happy Wax. Collection Packs cannot be returned through the return portal—please contact our Customer Service team directly for assistance..

• The Seasonal Subscription Box, gift sets, Discovery Kits, and Mystery Boxes are not eligible for replacement.

• Each customer is eligible for up to 5 free Happiness Guarantee exchanges in a rolling 365-day period.

• After your 5th exchange, you may receive a $5 credit applied to your Happy Wax account for each additional eligible request (up to 12 total Happiness Guarantee claims per year).

• Credits are non-transferable and cannot be combined with other discounts or promotions.

• Happy Wax reserves the right to deny or limit replacements or credits if abuse of the policy is suspected.

Please see our FAQ for full details.