‘Tis the season to be prepared! As your holiday shopping is underway, rest assured that our team is working around the clock to ensure you receive your Happy Wax purchases as fast as possible. We're even committed to getting your order out the door within 24-hours of purchase. That being said, we believe in transparency with our customers, so please be aware that we are experiencing significant shipping delays. Check out the information and tips below to make your holiday ordering as stress-free as possible.
Shipping Cut Off Dates
Need your gifts to arrive by December 25? All Happy Wax orders are shipped via FedEx and cut off dates provided from FedEx are below.
- FedEx Ground: order by December 15
- FedEx Economy (SmartPost): December 9
Please note that FedEx Economy shipping has been extremely slow, oftentimes averaging 10+ days for arrival. To get your packages faster we strongly recommend selecting FedEx Ground.
Due to a high volume of orders around the Black Friday event, we are fulfilling orders as quickly as possible but it may take 3 business days to leave our facility. We thank you for your patience as we allow our team to celebrate Thanksgiving day with their families!
For the most up-to-date information on the status of your shipment, please check with FedEx or find the tracking info under My Orders.
Avoid Holiday Stress: Shop Early
We’re sure you’ve heard it from lots of retailers this year – shop early!
While we are in close communication with our shipping partners regarding timelines and will do our very best to set expectations on deliveries, the situation continues to change due to ongoing global supply chain issues that are out of our control. This holiday season, all major shipping carriers are expecting record demand and as a result, not guaranteeing delivery times.
The good news - we're currently stocked up on all your favorites, so by shopping early, the scents and warmers you want will still be available. Plus, you'll have peace of mind knowing your gifts will arrive on time.
More good news – if you want a gift that arrives right away, we have you covered. Give a Happy Wax gift card or a Happy Wax subscription box! These are perfect gifts that have no long delivery times, so you can get instant gratification.
At Happy Wax, your satisfaction with our products is the number one priority. If you are unsatisfied with your purchase for any reason, please contact us for a refund or replacement. Please email email@example.com Monday-Friday, 9am-5pm Eastern Time.
Can I Edit Or Cancel My Order?
- We process orders quickly to make sure you get your items without delay. Once an order is placed, we're unable to add or remove products, cancel the order, or make edits to shipping or payment information.
- We do offer returns so if you made a mistake or ordered the wrong item, you can easily return it.
Why is my order stuck in transit at a FedEx facility?
- We realize this is concerning, but unfortunately it’s very normal for a package to be stuck in the same FedEx facility location for several days. Once your package is with FedEx, it is out of our control and it is best to keep checking with FedEx for tracking updates.
As FedEx continues to receive record high levels of packages this holiday season, it is likely that packages may be stuck in transit for several days as FedEx works through the high volume and gets your package onto a truck and on the way to you.
Do You Offer Gift Wrap?
- While we do not currently offer gift wrapping, it is something we hope to offer as we continue to grow our operational capabilities. We’ll have to leave the wrapping to you and the elves this time around!
How do I get in touch with Customer Support?
- You can email us at firstname.lastname@example.org with any questions or concerns. We handle all customer support via email.
- Due to high call and email volume, we are doing our best to get back to customer inquiries within 48 hours. Thank you for your patience!
- Please note that our offices will be closed for Thanksgiving on November 25 and we will be closed for Christmas on December 23 and 24. We will return all messages on the following business day.